IMPORTANT COVID-19 ANNOUNCEMENT
These past few weeks have been disorienting, to say the least. The Uptown Eyes team wants to make sure that we are doing everything in our power to protect ourselves, our patients, and NWA during the COVID-19 outbreak. After careful consideration, we have decided to discontinue all non-emergency appointments and close our eyewear gallery to the public for now. Our new office hours are 10:00-12:00 PM, Monday thru Friday for product pickup and scheduled urgent eye care only. We are convinced that this is the best course of action, and our social responsibility to do our part to help flatten the curve. See below for changes to our current customer services.
We will have all phone calls forwarded as well as watch our text messages closely. We are here for you for your urgent eye care needs, even if you need contact lenses. We just ask that you reach out via phone/text first and we will schedule if necessary.
IF YOU NEED TO PICK UP PRODUCT: Please call or text to make an appointment. We will meet you at the office, dispense at curb-side or even ship your product.
IF YOU NEED CONTACTS LENSES: We are still accepting contact lens orders. Orders can be placed via phone or text or via our website: https://yourstore.wewillship.com/?account_id=6409. We are offering complimentary shipping of contact lenses during this time. If your prescription is expired and you need an updated eye exam, we are evaluating these on a case-by-case basis. We will do whatever we can to get you what you need during this time of uncertainty.
IF YOU NEED GLASSES: As much as we enjoy helping all our clients shop in our eyewear gallery, we will not be open to the public or walk-ins. Please call or text our office to make an appointment if you have an urgent need. We can even receive photos via text to our office number. If you need to shop in person or need an urgent repair, we are still taking individual appointments. All eyewear is cleaned between each fitting. Appointments will also be made to pick up glasses, or you may request they be shipped to you.
IF YOU HAVE AN EMERGENCY: Please call or text our office. Dr. Megan Baureis will be watching our text notifications remotely and will address your needs accordingly. If you do not receive a response or are unable to reach us and need help immediately, please call 911.
IF YOU HAVE A NON-EMERGENCY REQUEST: Please call or text our office. We are here to help and are finding creative ways of doing so to meet each of your individual needs.
We do not know how long the ripples of COVID-19 will affect our community. We appreciate all your support of small business in our lovely town and know we can get through this together. We will open with normal hours as soon as it is safe to do so. We will continue to communicate with our patients as to the status of our clinic via email and social media.
Drs. Megan Baureis and Holly Andersen and the Uptown Eyes team